Cenla Area Agency on Aging, Inc. Ombudsman Program
About the Ombudsman Program
Federal law requires every state to operate an Ombudsman program. Its purpose is to
ensure that residents of long term care facilities receive the best possible care and that their rights
are protected and promoted. The Louisiana Ombudsman Program fulfills that purpose by:
- Investigating and resolving problems, including complaints against a facility
or public agency
- Advocating for residents rights and improvements in care and quality of life
- Educating the public, caregivers and the residents themselves about their
rights and efforts to improve care
- Informing lawmakers and public agencies about ways to improve care
- Aiding families in identifying suitable nursing or long term care facilities
for loved ones.
Who are Ombudsmen?
Ombudsmen are men and women trained to respond to the problems and needs of
residents of nursing facilities and other long term care facilities.
What do Ombudsmen do?
Ombudsmen work to assure that residents recieve the best possible care and they are
treated with respect and dignity. Ombudsment work with residents, their families, facilites,
community organizations and other interested parties to address concerns that affect the
lives of residents. Ombudsmen listen, provide information and assist residents in solving
problems.
What kinds of problems to Ombudsmen repond to?
Ombudsmen visit the facility regularly. You can talk to the Ombudsman during one of these
regular visits, or you get the name and number of the Ombudsman in your area by calling:
(800) 454-9573
(318) 484-2260
Louisiana State Ombudsman: 1-800-259-4990